CX Program Lead

Strong program and delivery management skills, with a highly structured and disciplined approach to execution

Ability to operate effectively across commercial and operational domains, balancing customer needs with business constraints

Commercial acumen, with the capability to link customer experience improvements to revenue growth, retention, and cost to serve outcomes

Advanced stakeholder engagement and influencing skills, including the ability to align senior leaders around shared priorities

Strong analytical and problem-solving skills, able to diagnose customer pain points and define practical, scalable solutions.

Excellent communication skills, with the ability to provide clear, concise, executive level reporting and recommendations

Ability to operate comfortably in ambiguity, creating clarity, focus, and direction in fast‑moving or evolving environments

Action oriented mindset, with a strong bias toward execution, momentum, and outcomes over theory

Proven experience leading customer experience (CX), transformation, or customer success programs within complex B2B environments

Demonstrated success delivering enterprise wide or cross functional initiatives that require coordination across Sales, Operations, Service Delivery, Marketing, and Technology

Track record of translating strategy into execution, delivering measurable customer and commercial outcomes rather than design only initiatives

Experience establishing and running structured transformation or improvement programs, including governance, cadence, risk management, and benefits tracking

Background in using customer insight, data, and operational performance metrics to identify priorities and guide decision making

Experience influencing outcomes across teams without direct line management authority

Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy

Join an inclusive, diverse and values-driven working culture supporting hybrid work practices