Customer Service Agent

At NEXTDC we are building the heart of Australia & Asia’s high-tech future.

We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.

NEXTDC is an exciting ASX 100-listed technology company, only 16 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites in development to support our customer’s digital infrastructure.

At NEXTDC our success depends on the talents of our people, and we foster a culture of continued learning and development.

Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives

As our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you’ll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers.

In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

Working schedule: Monday- Friday: 7am to 3pm

To be successful in this role you’ll have:

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provide accurate advice and guidance on customer service requests and incidents.

• Take telephone calls to facility from both internal and external customers.
• Assist with coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.