oracle
CX Consultant
Verint
Remote, AUS
Full-time
Senior · 5+ years experience
Remote
Discovered Today
Verint
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Verint
Key Skills for This Role
Verint
Full Job Posting
In this role, you will
Deliver consulting engagements from onboarding and configuration through to rollout, hypercare and ongoing optimisation.
Help customers adopt Verint capabilities and achieve measurable improvements in CX, workforce productivity and operational performance.
Build trusted-advisor relationships with CX, customer operations, WFM, digital, technology and executive stakeholders.
Lead discovery workshops, translate operational pain points into platform-led solutions and define success measures.
Support AI, automation, analytics, knowledge management, unified desktop and broader CX transformation initiatives.
Partner with Sales, Pre-Sales, Product, Renewal and Customer Success teams to shape solutions, support proposals and identify opportunities for additional value.
The role combines delivery, advisory and customer success. You will remain closely connected to customers while collaborating across Verint to ensure the solutions we propose can succeed operationally and continue delivering value over time.
What you will work on
Depending on customer priorities and your expertise, your engagements may include:
Workforce Management and workforce optimisation
Conversational AI, agent assist, bots and automation
Interaction analytics, dashboards and actionable insight
Knowledge Management and Unified Desktop
CX strategy, adoption, change and value realisation
About you
You bring 5+ years of experience in customer service, contact centres, customer operations, CX consulting or a related field.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Verint
Associate Service Delivery Manager
, USA
Manager
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterpr
Discovered TodayView →
Sr. Manager, Renewals
, USA
Manager
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience and increase workforce productivity by delivering CX Automation. We hire innov
Discovered TodayView →
Manager, Customer Success
, USA
Manager
Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint custom
Discovered TodayView →
Account Executive (Strategic)
, USA
Mid
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire
Discovered TodayView →
Partner Business Manager (Associate)
, USA
Discovered TodayFull-time
Manager, Customer Success
, USA
Discovered TodayFull-time
Sr. Manager, Renewals
, USA
Discovered TodayFull-time
Associate Service Delivery Manager
, USA
Discovered TodayFull-time
Associate Service Delivery Manager
, USA
Discovered Today
Sr. Manager, Renewals
, USA
Discovered Today
Manager, Customer Success
, USA
Discovered Today
Account Executive (Strategic)
, USA
Discovered Today