CX Associate

1+ years of experience in a customer-facing, inside sales, or account management role (internship or entry-level experience welcome)

Excellent communication and phone outreach skills—you enjoy connecting with people and uncovering their needs

Comfortable managing a large book of business and balancing multiple priorities

Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms

Organized, proactive, and detail-oriented with solid follow-through

Experience with Salesforce or similar CRM tools preferred

Motivated by teamwork, problem-solving, and helping customers succeed—not just making calls but creating impact

Location: Preference for local candidates at Nextiva HQ (Scottsdale, AZ)

Schedule: In-office Tuesdays and Thursdays, with flexibility to work remotely other days

Open to strong remote candidates based in the U.S. who can collaborate effectively with the Scottsdale team

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

Drives Results : Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.

Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.

Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage

💼 Insurance: Life, disability, and supplemental indemnity plans

⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay

💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA

🤸‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives

🌱 Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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