Customer Training Lead

You've trained customers on complex, technical software before — ideally something like modeling or BIM tools where the learning curve is real. You know how to read a room, adjust your pace, and make dense material click for people who didn't come in as experts. You're as comfortable running a session in person as you are keeping people engaged over a screen.

You're organized enough to juggle multiple customers and curricula at once, but you never lose the personal touch that makes training actually work.

You have:

4+ years of direct customer training experience for a highly technical enterprise software solution — modeling or BIM software experience is a strong plus

A high EQ and strong communication skills, interpersonal, written, and verbal

Proven experience delivering both in-person and virtual training in a classroom-style setting

Comfort traveling up to 50% of the time to customer locations across the US

A strong ability to customize training materials for different customers and audiences

An adaptable, resourceful approach and a genuine passion for helping others learn

A proactive, detail-oriented approach to problem-solving

A major plus if you also bring:

Familiarity with using AI tools to streamline content creation and enhance training materials

Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office. Please note: we are seeing an uptick of fraudulent recruiting activity claiming to be associated with Higharc. All communication and outreach from our in-house team will come from an @higharc.com email address.