Customer Technical Support Specialist (Help Desk)

Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers.

• Provide on-site desktop support as needed, provides general help desk support for User Assistance.
• Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
• Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
• Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
• Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
• Knowledge of Video Teleconferencing a plus.
• High School Diploma or Bachelors Degree
• Two to five (2-5) years of experience
• Must possess the ability to, effectively and efficiently, communicate verbally with the user community.
• Must be familiar with Department of Defense networking and security accreditation requirements.
• Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
• Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.
• Ability to communicate effectively with all levels of employees and outside contacts.

Targeted salary range is $55,000 to $65,000 annually based on qualifications and experience.

• Must be able to lift up to 10-15 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically