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Customer Technical Support Engineer

Royex Technologies
Dubai, UAE
Fulltime
Entry
AED 3,000/month
1 months ago
engineeringdesignproject managementmaintenancequality controltechnical
Free

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Overview

Royex Technologies (https://www.royex.ae) is a Mobile app and Website Development Company based in Dubai.

We are looking for a

Customer Technical Support Engineer

to join our team.

The ideal candidate must have a strong foundation in programming languages, excellent communication skills, and the ability to act as a bridge between clients and our technical team.

This role involves handling client meetings, understanding their requirements, and preparing tailored technical proposals based on discussions.

Key Responsibilities

  • Act as the first technical point of contact for clients to address queries, issues, and requirements.
  • Attend client meetings (both onsite and virtual) to gather project requirements and provide technical insights.
  • Prepare detailed proposals, including technical specifications, workflows, and cost estimates, based on discussions with the client.
  • Provide technical assistance, troubleshooting, and product support to clients when required.
  • Work closely with internal teams (development, sales, and project management) to ensure client requirements are met.
  • Maintain strong relationships with clients by ensuring timely communication and support.
  • Keep up-to-date with emerging technologies and industry trends to provide innovative solutions.

Requirements

  • Bachelor’s degree in Computer Science, IT, or a related field.
  • Strong knowledge of programming languages.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and the ability to explain technical concepts in simple terms.
  • Ability to multitask and manage multiple client interactions efficiently.
  • Minimum
  • 1 year of experience
  • in a technical support or Project Coordinator role.

Compensation

  • Monthly Salary: AED3,000 to AED4,000

Other Benefits

  • Mobile bill Allowance, Yearly Tour allowance and Weekly 2 holidays
  • Please share your resume to
  • hr@royex.net
  • and for more details about Royex, please visit
  • www.royex.ae

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