Customer Support Specialist (Multilingual)

1 year of experience in a customer-facing role.

Fluency in English, plus two of the following: French, Dutch, or German; both spoken and written.

Ability to troubleshoot problems, find answers for customers, and articulate complex solutions in clear written and verbal communication.

Team-first mentality: supporting your teammates is equally important.

Ability to work in a fast-paced environment and learn quickly. We update Rentman every week. Support needs to keep up.

Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback internally.

Tech savviness / a passion for technology. Rentman is a complex tool and you need to know it inside out.

1+ year in a customer-facing role. Any industry will do, but a plus if it’s in the AV rental, broadcasting, or event industry.

Previous experience working in a SaaS organization

Basic HTML/CSS knowledge.

Familiarity with Zendesk and Jira (or similar systems).

Experience collaborating cross-functionally and translating customers needs internal feedback.

Competitive salary based on experience, plus 8% holiday allowance

A results-based bonus based on company performance (up to a full 13th month's salary)

25 vacation days to recharge

Earn an extra day of PTO for each year at Rentman, from your second anniversary up to five years.

A 4-week paid sabbatical after 5 years to go on an adventure

Flexible WFH policy & work from anywhere for 4 weeks a year

Pension plan through BrightPensioen

An annual training budget to grow your skills

Access to OpenUp for mental well-being and personal growth

Your choice of a shiny new Windows, Linux, or Mac

Stay active with the team: join the Rentman football team, squash and padel, plus a discounted Urban Sports membership

An OV Business card if you live more than 10km from the office

An ambitious, inclusive, and diverse international team

A flexible, energizing workplace with free lunches, office perks (PS5, ping pong, D&D), legendary karaoke nights, and regular team activities

An amazing office in the heart of Utrecht, in the historic Drift 17

Here's a breakdown of our recruitment process to give you a clear idea:

Introduction Call with the recruiter about the job & Rentman, online (30-45 mins)

Past Experience & Culture Interview with the team, online or on-site (60 mins)

Assignment - either a take-home one or live session depending on the role (max 120 mins)

Final Skills Interview, on-site (60 mins)

Apply now! For questions or additional information, contact us at work@rentman.io .

At Rentman, we value diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.