Customer Support Specialist
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Key skills for this role
About the Role
The Open Platform seeks a Customer Support Specialist for its fully remote team at Tribute, a platform for creator monetization via Telegram. You will handle inquiries via chat and ticketing, resolve payment and account issues, and collaborate with cross-functional teams.
Key Skills for This Role
Responsibilities
- Handle customer inquiries via chat and ticketing systems.
- Assist users with subscriptions, payments, account access, and platform related issues.
- Investigate customer cases and identify root causes of issues.
- Escalate complex requests to Product, Engineering, Compliance, or Moderation teams when necessary.
- Maintain high customer satisfaction through clear, accurate, and professional communication.
- Follow internal processes, policies, and service standards.
- Document recurring issues and contribute to improving the knowledge base.
- Provide structured feedback on customer pain points and product issues.
- Collaborate with cross functional teams to improve customer experience and operational processes.
- Participate in quality reviews, training sessions, and team initiatives.
Requirements
- Experience in customer support or related role
- Strong written communication skills
- Ability to work independently in a remote setting
Full Job Posting
Overview
- We are looking for a Customer Support Specialist to join our fully remote team at Tribute, a platform that helps creators monetize their content through Telegram.
- In this role, you will communicate with content creators and end users, helping them resolve payment, subscription, account, and platform related issues.
- You will work closely with Product, Moderation, Compliance, and Engineering teams to ensure a high quality customer experience.
Responsibilities
- Handle customer inquiries via chat and ticketing systems.
- Assist users with subscriptions, payments, account access, and platform related issues.
- Investigate customer cases and identify the root cause of issues.
- Escalate complex requests to Product, Engineering, Compliance, or Moderation teams when necessary.
- Maintain a high level of customer satisfaction through clear, accurate, and professional communication.
- Follow internal processes, policies, and service standards.
- Document recurring issues and contribute to the improvement of the knowledge base.
- Provide structured feedback on customer pain points and product issues.
- Collaborate with cross functional teams to improve customer experience and operational processes.
- Participate in quality reviews, training sessions, and team initiatives.
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