Customer Support Specialist (Data Analyst)

Role overview

Responsibilities

• Use the Inventory Modelling Tool to align part-number configurations with the Engineering Bill of Material.
• Analyse demand-usage trends across the platform against region and supplier variables.
• Provide analysis for material spend and continuous improvement.
• Identify supply risks from demand data and work with internal departments on solutions.
• Perform what-if analysis for contract or environmental changes.
• Work with large data sets in Excel.
• Use root cause and corrective action techniques to improve inventory performance.
• Apply supply chain best practices to assigned work.

Basic requirements

• Experience with demand forecasting, product ranging, and scaling is required.
• Advanced Excel skills, including macros, arrays, pivot tables, and logic statements, are required.
• At least three years of supply chain experience is required.
• A focus on first-time quality, attention to detail, and problem solving is required.
• Experience using product forecasting tools and systems is required.