Customer Support Specialist

Role overview

Employment details

• The job type is full-time.
• The source does not specify whether the role is onsite, hybrid, remote, or field-based.

Customer support duties

• Respond to inquiries by phone, WhatsApp, and digital channels.
• Track customer, contractor, and supplier requests until closure.
• Resolve issues and escalate cases requiring management intervention.
• Explain platform services and products to users.
• Monitor customer satisfaction and record feedback and complaints.
• Update customer data and track request status in the system.

Internal coordination

• Coordinate with sales, marketing, and operations teams.
• Meet performance indicators while working under pressure.

Required qualifications

• Experience in customer service or sales.
• Excellent communication and persuasion skills.
• Ability to handle customers professionally.
• Fluency in Arabic.
• Proficiency in computers and CRM systems.
• Ability to work under pressure and meet performance indicators.

Preferred qualifications

• English proficiency is a plus.
• Knowledge of the contracting and engineering sector in Saudi Arabia is a plus.

Key skills

• Customer service, effective communication, problem-solving, complaint handling, follow-up, negotiation, persuasion, CRM, time management, teamwork, and computer proficiency.
• The role uses phone, WhatsApp, and other communication channels.