Customer Support Specialist

A bachelor’s degree or equivalent experience

Proven ability to diagnose, troubleshoot, and resolve technical issues for a SaaS product

Ability to apply sound judgment and product knowledge to deliver timely solutions

Fast learner with a track record of mastering new technical tools and systems

Skilled in providing professional, responsive, and technical assistance to business stakeholders (B2B support)

Previous experience in a high-volume support/customer service role

Analytical mindset with strong research and problem-solving skills

Applicable technical writing skills

The innate desire to serve others and implement solutions in a thorough, thoughtful, and timely manner.

The ability to multitask and prioritize trouble tickets as they come in

Clear and concise communication skills

A strong growth mindset and a desire to learn

A natural puzzle solver

Previous experience working for a SaaS startup

Experience with ticketing systems like Intercom

Industry knowledge in “green industry” field management (i.e. landscaping, tree care, etc.)

Join a team culture that’s all about collaboration, support, and having fun while making a real impact every day.

In the U.S. , we offer comprehensive medical, dental, and vision coverage with multiple plan options, plus additional add ons like HSA/FSA accounts, disability and life insurance, and more.

In Canada , we provide an employer-funded HSA-based benefits plan with drug, dental, and mental health coverage - giving you a flexible way to manage your healthcare needs.

We're committed to your financial future, with 401(k) matching for U.S. employees and RRSP matching for those in Canada.

We invest in your growth through tailored career development conversations and support for tools, courses, and resources to help you thrive.

And when it comes to work-life balance? We offer unlimited Paid Time Off , paid company holidays , and a company-wide winter break from December 24 to January 1 - so you can truly recharge.

Granum does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in Canada or the U.S, without sponsorship from the company.

Granum is an Equal Employment Opportunity and Affirmative Action Employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. Granum participates in the federal E-Verify program.

Granum is committed to providing accessible employment opportunities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Granum reserves the right to change job descriptions as per the needs of the organization. For accommodation requests, please contact hr@granum.com