Customer Support Representative

Prior experience in customer service, support or technical support is a preferred but not required

Ability to quickly learn our software and gain a basic understanding of assigned product area

Basic analytical skills to identify, diagnose and resolve customer issues.

Basic ability to accurately diagnose and resolve issues.

Fundamental and effective written and verbal communication, with the ability to explain technical concepts to non-technical users.

Flexibility to adapt to changing processes, tools, and customer needs.

Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities

Meticulous attention to detail in documenting customer interactions and technical issues.· Customer-focused mindset with a desire to help and support users and colleagues

A strong commitment to providing excellent customer service and maintaining high customer satisfaction.

Shift Timings: This role requires working in a 24/7 environment, and candidates should be

comfortable with 24/7 shifts.

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

Learn more about the people behind our products at –

LinkedIn Page Applied Systems India

https://www1.appliedsystems.com/en-us/about-us/jobs/

Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure@appliedsystems.com email or through our official career’s portal.

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.