Customer Support Manager - Mining

Responsibilities

• Effective management of the Liebherr equipment being assembly and commissioned at the different mine sites.
• Report and solution all significant or recurring assembly events that have the potential to result in completion delays or avoidable high costs.
• Build the assembly and commissioning plan with continual monitoring and regular reporting of the plan to all stakeholders
• Ensure that assembly budget is met or exceeded with effective cost control / management
• Provide leadership and hands on guidance to the Supervisors and Technicians ensuring that equipment is assembled safely and to the high standard of quality Liebherr is known for in the industry.
• Support the Supervisors, Technicians and Parts Advisors as required with technical information / troubleshooting
• Ensure technicians are following safety all policies procedures for site and Liebherr
• Oversee all contractors performing work on Liebherr equipment
• Establish and maintain strong, effective and robust Customer relationships.
• Work closely with customer requests and concerns.
• Other duties as assigned.

Competencies

Our Offer