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Customer Support & Repair Engineering Intern
Location: Plano, Tx Duration: 12 weeks Start date: May 25th, 2027
Please upload your unofficial transcript when applying.
Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1 and TN. Ericsson also does not hire F-1’s working on EAD for this position.
The Customer Support and Repair Engineering Intern will support Ericsson’s customer support and repair team in improving network support, repair processes, operational efficiency, and customer experience.
The position provides an opportunity to apply telecommunications engineering knowledge in a real-world customer support engineering environment while developing practical skills in artificial intelligence, automation, data analysis, troubleshooting, and process improvement.
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Currently pursuing a bachelor’s or master’s degree in Telecommunications Engineering, Electrical Engineering, Computer Engineering, Network
Engineering, or a related technical discipline.
Interest in telecommunications networks, customer support, repair operations, service assurance, or technical troubleshooting.
Demonstrated interest or experience in AI, automation, scripting, data analysis, or workflow improvement.
Familiarity with one or more programming or automation languages such as Python, JavaScript, SQL, PowerShell, or equivalent tools.
Ability to analyze technical information, identify patterns, and communicate conclusions clearly.
Strong problem-solving skills, curiosity, initiative, and willingness to learn.
Ability to work collaboratively with technical and non-technical stakeholders.
Strong written and verbal communication skills in English.
Ability to work from or regularly attend the Ericsson office in Plano, Texas, as required by the team.
Gain practical experience supporting a major telecommunications service provider.
Learn how customer support, repair, incident, and service-assurance processes operate.
Apply telecommunications engineering concepts to real operational challenges.
Build experience with AI and automation in an enterprise support environment.
Develop professional skills through mentoring, cross-functional collaboration, and project delivery.
Understand how Ericsson technology and services support Verizon’s network operations.
Global provider of communications technology, software, and services.
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