Customer Support Executive (Leegality)

At Leegality, trust, ownership, transparency, and having fun while doing meaningful work are core to how we operate — not just values on paper. Our team rated us an incredible 97 eNPS for FY 2023–24 — the highest among 175+ startups surveyed.

We focus deeply on helping our people grow and stay motivated. Some of the perks you’ll enjoy:

Flexible working hours

Hybrid work setup

Bi-annual performance appraisals

A culture that rewards initiative, curiosity, and impact

If you're looking for a place where you can make a real difference while working with smart, driven, and genuinely nice people, welcome to Leegality.

Location: Remote

Responsibilities:

Maintain deep knowledge about Leegality’s product, policies and processes to provide quick and quality support to Enterprise customers.

You will configure and manage the client's use of Leegality. Your objective is to assist the clients and empower them to do it on their own by guiding them through the Product.

Respond to Sales and Customer Success teams and the Customer’s queries in a timely and accurate way, via phone, email, web conference similar channel as per requirement.

Extensive coordination among stakeholders and the concerned teams would be required. For this, you need to have an empathetic approach to manage queries, understand the problem and move to the solution.

You should be able to analyze & report malfunctions, identify risks proactively, mitigate and escalate as deemed appropriate.

Maintain ownership of Leegality’s support queries. You will actively monitor tickets' status and accurately categorizing with the objective of enforcing ticket timelines.

Be enthusiastic to set up internal processes and proactively find solutions - be able to expand one’s skills as the company grows to eventually take up more managerial roles.

Requirements: