Customer Support Executive
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Key skills for this role
About the Role
We are looking for a Customer Support Executive to provide excellent customer service through outbound calling, inbound enquiries, and messaging applications. The role requires data management, record keeping, and report preparation.
Key Skills for This Role
Responsibilities
- Calling on the data given for customer acquisition
- Attend marketing enquiries for customer acquisition
- Follow up on prospective leads to customer acquisition
- Keep customer record and follow up
- Providing prompt customer support on phone, WhatsApp, and other applications
- Proactively reaching out to customers for support, new business and references
- Keep data record, prepare reports and follow the team leader
Requirements
- 1 year of minimum work experience as a Customer Support Executive or tele caller
- Hands on experience with MS Excel
- Excellent oral and written communication skills
- Proactive and client service orientation
- Hindi & English must; additional Indian languages preferred
Full Job Posting
Job Summary
- We are looking for customer service executives to provide excellent customer service.
- The job involves outbound calling, handling inbound enquiries and providing customer service on messaging applications.
- This role requires data management, record keeping and preparing reports.
Key Responsibilities
- Calling on the data given for customer acquisition
- Attend marketing enquiries for customer acquisition
- Followup on prospective leads to customer acquisition
- Keep customer record and followup
- Providing prompt customer support on phone, whatsapp, and other applications
- Proactively reaching out to customers for support, new business and references
- Keep data record, prepare reports and follow the team leader
Education & Experience
- 1 year of minimum work experience as a Customer Support Executive or tele caller
- Hands on experience with MS Excel
- Excellent oral and written communication skills
- Proactive and client service orientation
Skills
- Experience in BPO is also considered
- Hindi & English must additional indian languages preferred
Compensation & Benefits
- Accommodation, Food Provided by the company
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