Customer Support Executive
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Key skills for this role
About the Role
Bank of Solidus seeks a Customer Support Executive for an on-site role in Dubai. The role requires fluency in Russian, 2+ years of Forex customer support experience, and strong communication skills to handle client inquiries and resolve issues.
Key Skills for This Role
Responsibilities
- Handle customer inquiries and resolve support tickets
- Address technical issues related to Forex trading platforms
- Maintain customer satisfaction and ensure service excellence
- Provide efficient online support to clients
- Collaborate with team members to enhance customer service experience
Requirements
- Fluency in Russian is a must
- Minimum 2 years of experience in Forex customer support
- Strong understanding of Forex trading platforms and client requirements
- Ability to handle customer inquiries professionally and efficiently
- Excellent communication and problem solving skills
- Experience in assisting clients with account related issues, deposits, withdrawals, and trading related queries
- Customer focused mindset with the ability to build long term relationships
- High school diploma or equivalent
Full Job Posting
Company Description
- Bank of Solidus is transforming the banking industry by combining innovation with empowerment, offering a platform focused on growth, security, and opportunity. Committed to being a trusted financial partner for individuals at every stage of their financial journey, the bank provides a comprehensive
Role Description
- We are seeking a dedicated Customer Support Executive for a full time, on site position based in Dubai, United Arab Emirates. In this role, you will handle customer inquiries, resolve support tickets, and address technical issues. Your responsibilities include maintaining customer satisfaction, prov
Requirements
- Fluency in Russian is a must.
- Minimum 2 years of experience in Forex customer support.
- Strong understanding of Forex trading platforms and client requirements.
- Ability to handle customer inquiries professionally and efficiently.
- Excellent communication and problem solving skills.
- Experience in assisting clients with account related issues, deposits, withdrawals, and trading related queries.
- Customer focused mindset with the ability to build long term relationships.
- Previous experience in the banking or financial services sector is an advantage.
- High school diploma or equivalent; additional certifications in customer service are preferred.
What We Offer
- Competitive salary package.
- Opportunity to work with a fast growing international financial institution.
- Professional development and career growth opportunities.
- Dynamic and collaborative work environment in Dubai.
- Exposure to global financial markets and innovative banking solutions.
- Comprehensive training and ongoing support to help you succeed.
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