Customer Support Executive
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Key skills for this role
About the Role
Bank of Solidus is looking for a Customer Support Executive to handle inquiries, resolve support tickets, and address technical issues for Forex clients. The role requires minimum 2 years of Forex customer support experience, fluency in Arabic and English, and strong problem-solving skills.
Key Skills for This Role
Responsibilities
- Handle customer inquiries, resolve support tickets, and address technical issues.
- Maintain customer satisfaction, provide efficient online support, and ensure service excellence in resolving client concerns and queries.
- Communicate and collaborate with team members to continuously enhance the customer service experience.
Requirements
- Minimum 2 years of experience in Forex customer support.
- Strong understanding of Forex trading platforms and client requirements.
- Ability to handle customer inquiries professionally and efficiently.
- Excellent communication and problem solving skills.
- Fluency in Arabic and English.
- Experience in assisting clients with account related issues, deposits, withdrawals, and trading related queries.
- Customer focused mindset with the ability to build long term relationships.
- High school diploma or equivalent; additional certifications in customer service are preferred.
Full Job Posting
Company Description
- Bank of Solidus is transforming the banking industry by combining innovation with empowerment, offering a platform focused on growth, security, and opportunity.
- Committed to being a trusted financial partner for individuals at every stage of their financial journey, the bank provides a comprehensive solution for saving, trading, and wealth management.
Role Description
- We are seeking a dedicated Customer Support Executive for a full time, on site position based in Dubai, United Arab Emirates.
- In this role, you will handle customer inquiries, resolve support tickets, and address technical issues.
- Your responsibilities include maintaining customer satisfaction, providing efficient online support, and ensuring service excellence in resolving client concerns and queries.
Requirements
- Minimum 2 years of experience in Forex customer support.
- Strong understanding of Forex trading platforms and client requirements.
- Ability to handle customer inquiries professionally and efficiently.
- Excellent communication and problem solving skills.
- Fluency in Arabic and English.
- Experience in assisting clients with account related issues, deposits, withdrawals, and trading related queries.
- Customer focused mindset with the ability to build long term relationships.
- Previous experience in the banking or financial services sector is an advantage.
- High school diploma or equivalent; additional certifications in customer service are preferred.
What We Offer
- Competitive salary package.
- Opportunity to work with a fast growing international financial institution.
- Professional development and career growth opportunities.
- Dynamic and collaborative work environment in Dubai.
- Exposure to global financial markets and innovative banking solutions.
- Comprehensive training and ongoing support to help you succeed.
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