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Customer Support Executive
YOUGotaGift
Dubai, UAE
Full-time
Entry
Onsite
Discovered Today
Customer serviceCall centre operationsCustomer relationship managementEnglishArabicMicrosoft Office
Free
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Customer serviceCall centre operationsCustomer relationship management
Role Overview
The Customer Support Executive will provide customer service and resolve inquiries and issues over the phone.
The role is part of the company’s call centre team and focuses on timely, accurate assistance and customer satisfaction.
Key Skills for This Role
Customer serviceCall centre operationsCustomer relationship managementEnglishArabicMicrosoft Office
Full Job Posting
Company
YOUGotaGift operates a digital gifting platform serving individuals, businesses, loyalty programs, telcos, banks, and airlines in the Middle East.
Role Overview
The Customer Support Executive will provide customer service and resolve inquiries and issues over the phone.
The role is part of the company’s call centre team and focuses on timely, accurate assistance and customer satisfaction.
Customer Support Duties
- Answer incoming customer calls professionally and provide accurate assistance.
- Identify and escalate complex or unresolved cases.
- Document customer interactions, inquiries, comments, and actions taken.
- Handle complaints, returns, and exchanges according to company procedures.
- Collaborate with team members to support efficient call centre operations.
- Meet individual and team performance targets.
- Maintain knowledge of products, services, and promotions.
Basic Qualifications
- A BA/BS degree or equivalent experience is required.
- Excellent verbal and written communication skills in English and Arabic are required.
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