Customer Support Executive
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Key skills for this role
About the Role
Provide prompt customer support through calls and emails, assist with travel bookings, and maintain records while demonstrating excellent communication and problem-solving skills.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Respond to customer calls, emails, and messages promptly and professionally.
- Assist clients with travel bookings, cancellations, and modifications.
- Resolve complaints or concerns efficiently, maintaining high customer satisfaction.
- Maintain accurate records of interactions and transactions.
- Collaborate with the operations and booking teams to provide seamless service.
Skills & Qualifications
- Excellent communication skills in English (additional languages are a plus).
- Problem-solving attitude and ability to handle stressful situations calmly.
- Strong organizational skills and attention to detail.
- Basic knowledge of travel industry software is an advantage but not mandatory.
- Friendly, approachable, and client-focused personality.
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