smartrecruiters

Customer Support Executive

betsol

Bengaluru, IND

Full-time

Onsite

Discovered 2 weeks ago

Customer supportContact center operationsVoice supportChat supportCustomer query troubleshootingService metrics and SLA adherence

Free

Job Fit Check

Base Career helps you apply smarter for this job.

Ready to Scan

Key skills for this role

Customer supportContact center operationsVoice support

The Customer Support Executive provides timely, accurate, and professional support to U.S.-based customers through voice and chat channels.

The role focuses on resolving customer queries, maintaining customer satisfaction, and following defined support processes and service standards.

Resolve customer queries through voice and chat support.
Handle simple to complex issues and pursue first-time resolution where possible.
Escalate issues to the appropriate line-of-business teams when required.
Meet productivity, quality, and performance metrics.
Follow company policies, procedures, and quality guidelines.
Document customer interactions and resolutions accurately.
Support customer satisfaction and service quality targets.
Perform additional business tasks as assigned.

Experience in customer support, contact-center, voice, or chat processes.
Ability to troubleshoot and resolve customer queries effectively.
Experience handling service metrics and adhering to SLAs.
Strong verbal and written English communication skills.
Customer-focused, self-motivated, detail-oriented, and able to work with minimal supervision.

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Trusted by over 500,000 job seekers on Base Career