Customer Support Engineer

Job Summary

Key Responsibilities

• Customer Interaction: Act as the primary customer contact, delivering exceptional service.
• Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
• Product Knowledge: Stay updated on company products, services, and trends.
• Customer Experience Improvement: Identify and recommend improvements for customer experience.
• Technical Support: Assist with product setup, troubleshooting, orders, and returns.
• Database Management: Maintain accurate customer records in the database.
• Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
• Reporting: Generate reports on customer satisfaction and improvements.
• Training: Train new customer service representatives if needed.
• Team Collaboration: Participate in team meetings and improvement initiatives.

Qualifications & Skills

• Education: Diploma/ degree in Electrical/ Electronics field preferred
• Experience: Experience in customer service or a related field.
• Skills: Excellent communication, problem-solving, and multitasking skills.
• Technical Proficiency: Proficiency in customer service software and Microsoft Office.
• Mindset: Strong organizational skills and a customer-centric mindset.