Customer Support

Location:** Dubai, UAE

About The Role

Core Responsibilities

• **Consultative Account Growth:** Manage inbound leads using a solution-oriented approach. You will analyze client requirements and align them with our platform’s financial tools to drive deposit targets and portfolio expansion.
• **End-to-End Onboarding:** Serve as the primary liaison for new users, guiding them through the **KYC (Know Your Customer)** process and providing technical walkthroughs of the funding and deposit interfaces.
• **Retention & Relationship Management:** Proactively engage with the existing client base to ensure high satisfaction levels, minimize churn, and re-activate dormant accounts through personalized follow-ups.
• **Regulatory & Fee Transparency:** Maintain absolute integrity by providing accurate information regarding market spreads, trading commissions, and compliance standards.
• **Operational Synergy:** Interface directly with Finance and Technical departments to streamline deposit workflows and resolve platform-related inquiries with urgency.
• **Performance Tracking:** Maintain rigorous documentation of conversion metrics, client feedback loops, and registration pipelines for daily executive review.

Candidate Profile

• **Experience:** Minimum **3+ years** in a high-touch Customer Service or Relationship Management role, specifically within environments that require cross-selling or upselling.
• **Linguistic Proficiency:** Native or professional fluency in both **English and Hindi** (written and verbal) is mandatory to support our diverse international clientele.
• **Interpersonal Excellence:** High EQ (Emotional Intelligence) with the ability to remain patient and professional while navigating complex financial discussions.
• **Technical Aptitude:** Comfortable navigating CRM software and explaining digital deposit/verification workflows to non-technical users.
• **Mindset:** A "client-first" attitude with a competitive drive to meet and exceed growth milestones.

What We Offer

• **Competitive Base Salary:** Commensurate with experience and market standards.
• **Career Progression:** Clear pathway to **Senior Account Manager** and leadership roles based on performance.
• **Professional Development:** Specialized training in financial market mechanics and the psychology of high-ticket sales.
• **Visa Support:** Employment Visa provided following the successful completion of the probationary period.
• **Dynamic Environment:** Work in the heart of Dubai’s vibrant business sector.

Job Types: Full-time, Permanent, Contract, Fresher