Call Centre Agent
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About the Role
Call Center Agent (Outbound Sales) Focus: Volume, process efficiency, and structured communication. About the Role Join our fast-paced operations as a Call Center Agent. This position is ideal for candidates with a strong BPO background who are used to high-volume environments and structured performance metrics.
Key Skills for This Role
Full Job Posting
Call Center Agent (Outbound Sales)
**Focus:** *Volume, process efficiency, and structured communication.*
About The Role
Join our fast-paced operations as a **Call Center Agent**.
This position is ideal for candidates with a strong BPO background who are used to high-volume environments and structured performance metrics.
You will be responsible for executing outbound call campaigns to expand our client base.
Detailed Key Responsibilities
- **Outbound Campaign Execution:** Execute daily call quotas to potential leads, ensuring high "talk-time" and quality engagement.
- **Lead Qualification:** Screen leads to identify potential high-value clients and direct them through the sales funnel.
- **Platform Guidance:** Walk clients through the technical aspects of our trading platform, ensuring they understand the features and deposit mechanisms.
- **Compliance & Quality:** Ensure all calls meet the company’s quality and compliance standards to maintain a professional brand image.
- **Feedback Loop:** Report lead quality and common customer pain points to the Operations Manager to help refine sales scripts.
- **Target Achievement:** Consistently meet or exceed monthly KPIs related to call volume, lead conversion, and deposit targets.
Required Qualifications
- **Experience:** 2+ years in a structured BPO or international call center environment.
- **Skills:** Exceptional listening skills and the ability to follow structured scripts while maintaining a natural conversation flow.
- **Technical Literacy:** Proficient in using CRM software, Google Sheets, and softphone systems.
- **Availability:** should be able to join immediately and work a 5.5-day week.
• Competitive Basic Salary
- Employment Visa after probation.
- Comprehensive training on financial markets and sales psychology.
- Fast-track promotion to Senior Account Manager roles.
Job Types: Full-time, Permanent, Contract, Fresher
Pay: AED2,500.00 - AED3,500.00 per month
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