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Customer Support Coordinator II - Enterprise
ArcBest
Fayetteville, USA
Full-time
Entry · 1+ years experience
Onsite
Discovered 2 weeks ago
Microsoft Office Suite
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Role Overview
The Customer Support Coordinator II - Enterprise is responsible for supporting enterprise-level customers by serving as a primary point of contact for day-to-day support needs and more complex operational coordination.
This position supports ArcBest customers by coordinating service needs, communicating timely updates, and assisting with the resolution of moderately complex customer account-related scenarios.
Key Skills for This Role
Microsoft Office Suite
Full Job Posting
Job Description
The Customer Support Coordinator II - Enterprise is responsible for supporting enterprise-level customers by serving as a primary point of contact for day-to-day support needs and more complex operational coordination.
This position supports ArcBest customers by coordinating service needs, communicating timely updates, and assisting with the resolution of moderately complex customer account-related scenarios.
Responsibilities
Coordinate day-to-day operational support activities for enterprise customers, including customer requests, shipment needs, moderately complex account-related questions, and service exceptions.
Support enterprise customer accounts by monitoring customer activity, identifying potential service impacts, and proactively communicating updates to internal and external stakeholders.
Coordinate with internal and external partners to support timely logistics execution.
Evaluate customer inquiries and operational challenges to determine urgency and impact, and the appropriate course of action within established procedures.
Maintain in-depth knowledge of customer-specific expectations, and support procedures to promote consistent service delivery.
Gather, organize, and maintain enterprise customer communications, operational updates, and resolution activity in designated systems to support customer follow-up and service.
Monitor assigned customer support activity and shipment-related exceptions to help identify trends, service obstacles, or recurring operational challenges, and initiate appropriate follow-up actions.
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