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Customer Support Associate (Remote)
PULSE MENA
Riyadh, KSA
Full-time
Executive
Onsite
Discovered Yesterday
Customer serviceVerbal and written communicationActive listeningProblem solvingCRM systemsEmail, web applications, and office software
Free
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Ready to ScanKey skills for this role
Customer serviceVerbal and written communicationActive listening
Role Overview
Serve as a primary customer contact and help resolve questions, concerns, and product or service issues.
Deliver positive customer experiences while managing multiple inquiries professionally.
Key Skills for This Role
Customer serviceVerbal and written communicationActive listeningProblem solvingCRM systemsEmail, web applications, and office software
Full Job Posting
Role Overview
Serve as a primary customer contact and help resolve questions, concerns, and product or service issues.
Deliver positive customer experiences while managing multiple inquiries professionally.
Customer Support
- Respond to inquiries through phone, email, live chat, and other support channels.
- Provide accurate information about products, services, orders, accounts, billing, and procedures.
- Troubleshoot issues, guide customers through solutions, and resolve complaints.
- Escalate complex or unresolved issues and follow up when additional action is required.
Administrative and Technical Duties
- Document interactions, requests, complaints, and resolutions in CRM or customer support systems.
- Update account information, process transactions, and monitor support tickets.
- Collaborate with internal departments and protect customer information.
Remote Work
- Maintain reliable internet access and a suitable workspace for professional customer interactions.
- Attend virtual meetings, training, and coaching sessions.
- Manage workload independently and communicate with colleagues using remote collaboration tools.
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