Customer Support Associate I

• You act like an owner. Your passion for the mission fuels your bias for action, and you operate with the integrity that comes from genuinely caring about every customer outcome.
• You are a problem-solver. You lean into challenges and are energized by finding solutions, knowing that tackling the difficult problems is where you deliver the greatest impact.
• You are a learner. You possess a true growth mindset, constantly seeking feedback and developing your skills to become an even more effective partner and teammate.
• You are customer-obsessed. You build deep empathy for both internal and external stakeholders, anchoring every decision in solving real-world problems for those we serve.
• You operate with urgency. You recognize that in a high-growth environment, speed and quality must coexist, and you maintain a relentless focus on delivering high-impact results quickly.

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• At least 2 years of dedicated experience in a customer service or support environment
• Foundational understanding of networking concepts, including the OSI model
• Demonstrated expertise in customer interaction, project management, and disciplined time management
• Proven ability to rapidly learn and apply new organizational processes, policies, and service knowledge

What Will Make You Stand Out (Preferred Qualifications)

• Good understanding of TCP/IP protocols and general networking architecture
• CCNA certification or equivalent technical validation
• Direct experience managing high-touch customer engagements or communicating technical migration details

#LI-NT1

#LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with.

We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging.

Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees.

Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegallink.

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.