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Customer Support Associate
Schema App
Guelph, CAN
Full-time
Onsite
Discovered 3 weeks ago
Schema markupSchema App HighlighterSchema deploymentQuality assuranceTechnical documentationSupport ticket triage
Free
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Schema markupSchema App HighlighterSchema deployment
Role Overview
The Customer Support Associate delivers high-quality, precise, and timely support across customer accounts.
The role focuses on accurate deployments, fast ticket resolution, complete documentation, and technical execution.
The position partners closely with customer success managers and the Implementations Manager and reports to the Manager of Customer Success.
Key Skills for This Role
Schema markupSchema App HighlighterSchema deploymentQuality assuranceTechnical documentationSupport ticket triage
Full Job Posting
About Schema App
Schema App is a profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada.
The company builds enterprise marketing technology and infrastructure that helps organizations control how their brands are represented across search and AI-driven digital experiences.
About the Role
The Customer Support Associate delivers high-quality, precise, and timely support across customer accounts.
The role focuses on accurate deployments, fast ticket resolution, complete documentation, and technical execution.
The position partners closely with customer success managers and the Implementations Manager and reports to the Manager of Customer Success.
Functional Accountabilities
- Maintain expertise in Schema App tools, schema markup, deployment processes, and support workflows.
- Author, QA, maintain, and update schema templates in Highlighter.
- Document bugs and enhancement opportunities and submit structured product feedback.
- Support scoping documentation, integration testing, validation, and technical readiness.
- Prepare QBR materials, reports, customer deliverables, notes, and action items for CSMs.
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