Customer Support Associate (6 month contract)

Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades.

No!

We are no longer a camera company!

Our lens technology has allowed us to succeed in the imaging industry.

As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time.

The Customer Support Associate will be responsible for delivering exceptional customer service to support KMBS current and future business requirements and needs.

• Order Processing
• Review and audit all sales transaction documentation packages for accuracy and completeness
• Process hardware orders and credits/corrections
• Ensure all orders are progressing through the various stages to meet delivery dates to customers
• Provide prompt customer service and support to customers, branches and dealers
• Regular status reviews of all outstanding and completed matters; ensure data in reporting systems is accurate
• Investigate and resolve reported matters in a timely manner
• Process MyKMBS activation requests Delivery and Install Scheduling
• Manages entire delivery experience for our customer; owner of initial Web Scheduler process
• Recognize at risk delivery dates and bring those forward to team leader/manager
• Contacts customer to coordinate date and time of install
• Confirms with customers IT/Network administrator readiness for installation and/or removal of current systems
• Ensure notification is provided to Sales Rep of equipment movement status; KIT updated timely and accurately
• Ensure notification is provided to other departments of equipment installation; Service Department and Customer Trainers added to Web Scheduler data