Customer Support Analyst

Experience and Skills Required

• At least 2 years of hands-on experience working tickets in a formal service management system — Jira Service Management, Zendesk, Freshdesk, ServiceNow, or similar.
• A track record of resolving customer issues independently —Experience independently managing customer issues, with clear judgment around when escalation is required
• Strong, professional written and spoken communication , which we'll get to see firsthand through your application, a short writing exercise, and our interview process.
• Direct, on-the-job experience working within agile processes (kanban, backlogs, tickets/stories). Familiarity working within the development, testing, acceptance, and deployment processes with established agile ceremonies.
• Comfort with ambiguity and shifting priorities — Ability to self-manage and prioritize work queue and other demands of the position
• Associate's or Bachelor's degree in a related field, or equivalent professional experience.

OUR CULTURE

BENEFITS/PERKS

• Competitive compensation packages that recognize your expertise and contributions
• Remote-first culture that provides flexibility and balance
• Professional development opportunities , including training, mentorship, and career pathing
• Comprehensive health, dental, and vision insurance starting day one
• Short- and long-term disability and basic life insurance at no cost to you
• 401(k) plan with a 4% match to help secure your future
• Flexible PTO and a supportive work culture that values balance
• Mission-driven work with the opportunity to make a significant impact in the energy sector

ELIGIBILITY REQUIREMENT

• This position may involve access to data and systems subject to U.S. critical infrastructure protection regulations. Accordingly, this role is restricted to individuals who qualify as “U.S. persons,” defined by federal law as U.S. citizens, lawful permanent residents (green card holders), asylees, or refugees.

OUR COMMITMENT TO APPLICANTS