Customer Support

Working in a fast-paced, high-accountability environment where your work directly impacts customers and the business.

Building processes from scratch and proposing innovative solutions to customer problems and internal operations. There are not old playbooks to follow!

Building strong relationships with customers, becoming their trusted partner and an advocate for their needs. Your feedback will drive tangible product improvements.

Working cross-functionally with a supportive team that values your input, and where you can expand your knowledge.

Joining a growing company early — with real opportunity to grow as we scale

Having ownership and autonomy over how you manage your work

3+ years of customer or technical support experience at a high-growth tech startup.

Intercom and support tools knowledge: You're highly proficient in Intercom and have experience optimizing for technology solutions to improve the customer and our teams experience (automations, AI driven self self service solutions, knowledge base, etc.)

Customer Success: You are passionate about helping customers, improving their experience and making them succeed.

Exceptional Communication: Excellent verbal and written communication skills with ability to simplify complex topics into concise messages across different audiences, and serve our customers with professionalism and empathy.

Impact and velocity: Experience handling competing priorities and demonstrated bias for action. You thrive in ambiguity and rapidly adapt to change.

Bonus: Experience in or passion for hotels, hospitality, or travel.