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Customer Success Service Support (Data Product Direction)
Plentytechjobs
الرياض, KSA
Full Time
Mid
Field
1 months ago
SQLData WarehouseETLHiveSparkClickHouse
Free
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SQLData WarehouseETL
About the Role
Plentytechjobs seeks a Technical Support Specialist with data product expertise for a large-scale privatization project in Riyadh. Requires 2+ years in technical support or data product implementation, strong SQL skills, and fluency in Arabic and English.
Key Skills for This Role
SQLData WarehouseETLHiveSparkClickHouse
Responsibilities
- Act as the primary on site contact for customer issues related to data products (CDP, GMP, Finder, AB Tester, DataWind, etc.)
- Respond to and resolve technical questions involving data products
- Investigate and resolve issues involving data collection accuracy, data processing workflows, reporting and analytics discrepancies, customer segmentation and tagging logic, A/B testing configurations, and marketing automation processes
- Support customers with tracking plan design, data integration and onboarding, customer tagging systems, marketing campaign configuration, and dashboard and analytics setup
- Document and communicate customer issues clearly and work closely with R&D, engineering, and data development teams to identify root causes and deliver solutions
- Conduct knowledge sharing sessions and provide ongoing guidance to help customers improve their use of data products and analytics capabilities
- Drive adoption, value realization, and customer satisfaction
Requirements
- Minimum 2 years of experience in Technical Support, Data Product Implementation, Data Analysis, or Customer Success for Data Platforms
- Strong SQL skills with the ability to write complex queries
- Understanding of Data Warehouse concepts and ETL processes
- Experience with at least one big data technology such as Hive, Spark, or ClickHouse
- Knowledge of User Behavior Analytics, Customer Data Management, A/B Testing, or Marketing Automation
- Excellent communication and stakeholder management skills
- Ability to communicate effectively with both technical and business teams
- Strong analytical thinking and problem solving capabilities
- English: Fluent written and verbal communication
- Arabic: Professional working proficiency preferred
- Chinese: Ability to collaborate with internal teams in Chinese is a strong advantage
- Must be willing to participate in 24/7 on call and standby support rotations
Full Job Posting
About the Role
- We are seeking experienced Technical Support Specialists with expertise in Data Products to join a customer success team supporting a large scale privatization project in Riyadh, Saudi Arabia.
- As a key member of the customer success team, you will be stationed at the client site and serve as the primary technical contact for data product solutions, including CDP, GMP, Finder + AB Tester, DataWind, and related platforms.
- You will provide technical support, implementation guidance, troubleshooting, and customer enablement to ensure customers maximize the value of their data assets and analytics capabilities.
Key Responsibilities
- Data Product Technical Support: Act as the primary on site contact for customer issues related to data products.
- Problem Diagnosis & Troubleshooting: Investigate and resolve issues involving data collection accuracy, data processing workflows, reporting and analytics discrepancies, customer segmentation and tagging logic, A/B testing configurations, and marketing automation processes.
- Implementation & Solution Guidance: Support customers with tracking plan design, data integration and onboarding, customer tagging systems, marketing campaign configuration, and dashboard and analytics setup.
- Cross Functional Collaboration: Document and communicate customer issues clearly and work closely with R&D, engineering, and data development teams to identify root causes and deliver solutions.
- Customer Success & Enablement: Conduct knowledge sharing sessions and provide ongoing guidance to help customers improve their use of data products and analytics capabilities. Drive adoption, value realization, and customer satisfaction.
Requirements
- Minimum 2 years of experience in Technical Support, Data Product Implementation, Data Analysis, or Customer Success for Data Platforms.
- Experience with Customer Data Platforms (CDP), Business Intelligence (BI), User Behavior Analytics, A/B Testing Platforms, or Marketing Automation Solutions is highly preferred.
- Strong SQL skills with the ability to write complex queries.
- Understanding of Data Warehouse concepts and ETL processes.
- Experience with at least one big data technology such as Hive, Spark, or ClickHouse.
- Knowledge of User Behavior Analytics, Customer Data Management, A/B Testing, or Marketing Automation.
- Excellent communication and stakeholder management skills.
- Strong analytical thinking and problem solving capabilities.
- English: Fluent written and verbal communication.
- Arabic: Professional working proficiency preferred.
- Chinese: Ability to collaborate with internal teams in Chinese is a strong advantage.
- Must be willing to participate in 24/7 on call and standby support rotations.
Preferred Qualifications
- Experience supporting data products from major cloud vendors such as AWS, Alibaba Cloud, Tencent Cloud, or similar.
- Experience designing and implementing customer tagging solutions.
- Familiarity with digital transformation and data analytics initiatives in the Middle East market.
- Experience delivering overseas projects or providing on site customer support.
Work Arrangement
- Location: Riyadh, Saudi Arabia
- Work Mode: Full time, on site at the customer location.
- Must be willing to collaborate closely with customer data, business, and IT teams.
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