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Customer Success Representative
Marco Technologies LLC
Saco, USA
Full-time
Entry · 0+ years experience
Hybrid
USD 19.1-27.7 hourly / hour
Discovered 1 weeks ago
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- The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco’s valued customers and employees. ESSENTIAL FUNCTIONS:
- Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly.
- Provide prompt and detailed communications to internal and external clients.
- Review accounts for upsell and cross-sell opportunities and escalate as necessary.
- Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation.
- Maintain contact center expectations.
- Verify and maintain client contact and database information.
- Function collaboratively as part of a fast-paced, client-orientated team.
- Develop and support best practices and operational procedures to create efficiencies.
- Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
- Uphold business ethics by supporting Marco’s vision, mission and values.
- Exemplify the Gold Standard Experience through every interaction.
- Attend required company and departmental meetings.
- Act in accordance with Marco policies and procedures as set forth in the employee handbook.
- Perform other related duties as assigned.
QUALIFICATIONS
- High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience.
- 0-3 years of experience in Customer Service or a related field preferred.
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