Customer Success Representative

Want to be part of a mission to improve people's lives by providing the fastest internet on the planet?

At Planet Networks, you’ll join a team at a well-capitalized technology startup with over 100 employees.

We're filled with ambitious, life-long learners who are eager to help one another and the company succeed.

We value what we do for our communities and hold ourselves to the highest standard as we disrupt the vast telecommunications industry.

As a Customer Success Representative, you will provide technical and account related support to customers for internet services, including troubleshooting, supporting installations from the backend, taking orders, billing, and maintenance.

The representative will be responsible for assisting customers with their internet service inquiries, resolving issues and ensuring customer satisfaction.

• Provide technical support to customers through various channels including phone and email.
• Troubleshoot technical issues related to internet and phone services, including connectivity issues, ONU and router configuration, as well as wireless network setups.
• Process inbound orders / sales and answer basic customer inquiries regarding service offerings.
• Process customer payments, answer invoice questions, and other account related activities.
• Escalate complex issues to senior technical support staff when necessary.