lever
Customer Success Partner
Protolabs
Maple Plain, USA
Full-time
Junior · 1–2 years experience
Hybrid
Discovered 1 weeks ago
Free
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What You Will Do:
- Ensure a seamless customer experience by reviewing and validating customer purchase orders for accuracy and completeness
- Enter and manage customer orders while developing a strong understanding of order workflows, systems, and downstream impacts
- Reconcile and verify customer payments, proactively resolving discrepancies to keep orders moving forward
- Act as a central liaison across departments, ensuring customer needs, questions, and issues are clearly communicated and escalated when needed
- Maintain accurate and up‐to‐date customer records in collaboration with the Customer Service Coordinator to support data integrity and reporting
- Manage incoming customer inquiries, assessing urgency and routing requests efficiently to the appropriate internal teams
- Deliver responsive, professional support via phone and email, partnering with customers to answer questions and resolve concerns effectively
What It Takes:
High school diploma or equivalent; additional education or training is a plus
1–2 years of customer service, client support, or related experience, with a passion for helping customers succeed
Strong attention to detail and pride in delivering accurate, high‐quality work
Customer‐focused mindset with a genuine interest in building positive, professional relationships
Sound judgment and decision‐making skills, with the ability to navigate situations thoughtfully and confidently
Clear, open communication style with a commitment to transparency and teamwork
Comfortable using Microsoft Office tools and learning new technologies quickly
Professional, friendly phone presence with the ability to speak clearly and confidently with customers
Ability to multitask effectively in a fast‐paced environment while maintaining a high level of accuracy
Strong problem‐solving skills, with the ability to troubleshoot issues and think creatively to reach solutions
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