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Customer Success & Operations Specialist
BE WTR
, UAE
Full Time
Mid
Onsite
Customer SuccessCRMSalesforceCommunicationProblem SolvingOrganizational Skills
Free
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Customer SuccessCRMSalesforce
About the Role
BE WTR seeks a Customer Success & Operations Specialist in Dubai to ensure client retention and satisfaction across B2B and B2C segments. The role involves managing inquiries, supporting CRM, and coordinating operations.
Key Skills for This Role
Customer SuccessCRMSalesforceCommunicationProblem SolvingOrganizational Skills
Responsibilities
- Act as primary point of contact for BE WTR customers and partners, ensuring seamless premium experience
- Support B2B hospitality clients and B2C consumers by managing inquiries, quotations, service requests, contracts, stock counts, maintenance coordination
- Serve as Voice of the Customer by gathering feedback and identifying improvement opportunities
- Maintain Salesforce and customer records accurately
- Qualify inbound leads and coordinate allocation to Business Development Managers
- Support invoicing, payment follow up, and customer account administration
- Coordinate customer related stock counts, deliveries, maintenance planning with Operations Planner
- Support onboarding, employee documentation, leave administration, and HR coordination
Requirements
- 2–5 years of experience in Customer Success, Customer Service, Hospitality, Office Administration, or similar client facing roles in the UAE/GCC market
- Bachelor's degree in Business Administration, Hospitality Management, Communications, or related field preferred
- Experience within hospitality, luxury brands, food & beverage, retail, or service industries highly preferred
- Strong customer service mindset with a passion for premium experiences
- Excellent communication and interpersonal skills
- Proactive, organized, and able to manage multiple tasks
Full Job Posting
Role Overview
- BE WTR is a fast growing scale up based in Switzerland & UAE, with operations in +10 countries.
- The company develops premium sustainable water using patented technologies.
- The Customer Success & Operations Specialist ensures client retention, satisfaction, and loyalty across B2B and B2C segments.
Customer Success & Client Experience (60%)
- Act as primary point of contact for customers and partners, ensuring seamless premium experience.
- Support B2B hospitality clients and B2C consumers by managing inquiries, quotations, service requests, contracts, stock counts, maintenance coordination.
- Serve as Voice of the Customer by gathering feedback and identifying improvement opportunities.
- Build long term relationships and represent BE WTR's premium and sustainable brand values.
Commercial & CRM Support (20%)
- Ensure accurate maintenance of Salesforce and customer records.
- Qualify inbound leads and coordinate allocation to Business Development Managers.
- Support customer onboarding and follow up activities.
- Identify renewal opportunities and upselling initiatives.
Operations/Administration (20%)
- Support invoicing, payment follow up, customer account administration.
- Maintain organized customer, supplier, and employee records.
- Assist with office administration, procurement, supplier coordination.
- Coordinate customer related stock counts, deliveries, maintenance planning.
- Support supply chain coordination and administrative follow up.
- Support onboarding, employee documentation, leave administration, HR coordination.
- Identify opportunities to improve customer experience and operational efficiency.
Your Profile
- 2–5 years of experience in Customer Success, Customer Service, Hospitality, Office Administration, or similar client facing roles in UAE/GCC market.
- Bachelor's degree in Business Administration, Hospitality Management, Communications, or related field preferred.
- Experience within hospitality, luxury brands, food & beverage, retail, or service industries highly preferred.
- Strong customer service mindset with passion for premium experiences.
- Excellent communication and interpersonal skills.
- Proactive, organized, and able to manage multiple tasks.
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