indeed

Customer Success & Operations Specialist

BE WTR

, UAE

Full Time

Mid

Onsite

3 weeks ago

Customer Relationship ManagementSalesforceMicrosoft OfficeGoogle WorkspaceCommunicationProblem Solving

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Key skills for this role

Customer Relationship ManagementSalesforceMicrosoft Office

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About the Role

BE WTR seeks a Customer Success & Operations Specialist to ensure client retention and satisfaction across B2B and B2C segments in Dubai. The role involves managing inquiries, quotations, service requests, and supporting operations, administration, and CRM.

Key Skills for This Role

Customer Relationship ManagementSalesforceMicrosoft OfficeGoogle WorkspaceCommunicationProblem Solving

Responsibilities

Act as the primary point of contact for BE WTR customers and partners, ensuring a seamless and premium experience throughout onboarding, daily operations, support, and follow up
Support both B2B hospitality clients and B2C consumers by managing inquiries, quotations, service requests, contracts, stock counts, maintenance coordination, and customer communications
Serve as the Voice of the Customer by gathering feedback, monitoring customer touchpoints, identifying improvement opportunities, and coordinating solutions with Sales, Operations, Finance, and Technical teams
Build long term relationships with customers and represent BE WTR's premium and sustainable brand values
Ensure accurate maintenance of Salesforce and customer records
Qualify inbound leads and coordinate their allocation to the relevant Business Development Manager
Support customer onboarding and follow up activities to ensure successful implementation and adoption of BE WTR solutions
Identify renewal opportunities, potential upselling initiatives, and customer retention actions in collaboration with the commercial team
Support invoicing, payment follow up, customer account administration, and coordination with the Finance department
Coordinate customer related stock counts, deliveries, maintenance planning, and service requests with the Operations Planner and technical teams

Requirements

2–5 years of experience in Customer Success, Customer Service, Hospitality, Office Administration, Account Coordination, or similar client facing roles in the UAE/GCC market
Bachelor's degree in Business Administration, Hospitality Management, Communications, or related field preferred
Experience within hospitality, luxury brands, food & beverage, retail, or service industries is highly preferred
Strong customer service mindset with a passion for delivering exceptional client experiences
Excellent communication, relationship building, and problem solving skills
Highly organized, detail oriented, and able to manage multiple priorities simultaneously
Strong proficiency in Microsoft Office and Google Workspace; Salesforce or CRM experience is an advantage
Fluent English (mandatory)
Fluent Arabic (mandatory)

Full Job Posting

Company and Role Overview

BE WTR is a fast growing scale up company based in Switzerland & UAE, with operations in +10 countries.
BE WTR develops and markets premium & sustainable water using patented technologies.
The Customer Success & Operations Specialist ensures client retention, satisfaction, and loyalty across B2B and B2C segments, and supports business operations in the UAE.

Customer Success & Client Experience (60%)

Act as the primary point of contact for BE WTR customers and partners, ensuring a seamless and premium experience throughout onboarding, daily operations, support, and follow up.
Support both B2B hospitality clients and B2C consumers by managing inquiries, quotations, service requests, contracts, stock counts, maintenance coordination, and customer communications.
Serve as the Voice of the Customer by gathering feedback, monitoring customer touchpoints, identifying improvement opportunities, and coordinating solutions with Sales, Operations, Finance, and Technical teams.
Build long term relationships with customers and represent BE WTR's premium and sustainable brand values with professionalism, responsiveness, and care.

Commercial & CRM Support (20%)

Ensure accurate maintenance of Salesforce and customer records.
Qualify inbound leads and coordinate their allocation to the relevant Business Development Manager.
Support customer onboarding and follow up activities to ensure successful implementation and adoption of BE WTR solutions.
Identify renewal opportunities, potential upselling initiatives, and customer retention actions in collaboration with the commercial team.

Operations/Administration (20%)

Support invoicing, payment follow up, customer account administration, and coordination with the Finance department.
Maintain organized customer, supplier, and employee records while ensuring administrative processes are completed accurately and on time.
Assist with office administration, procurement, supplier coordination, and general office management activities.
Coordinate customer related stock counts, deliveries, maintenance planning, and service requests with the Operations Planner and technical teams.
Support inventory visibility and communication between customers, commercial teams, and operations to ensure smooth execution.
Support onboarding, employee documentation, leave administration, and HR coordination activities.
Identify opportunities to improve customer experience, operational efficiency, and internal processes.

Your Profile

2–5 years of experience in Customer Success, Customer Service, Hospitality, Office Administration, Account Coordination, or similar client facing roles in the UAE/GCC market.
Bachelor's degree in Business Administration, Hospitality Management, Communications, or related field preferred.
Experience within hospitality, luxury brands, food & beverage, retail, or service industries is highly preferred.
Strong customer service mindset with a passion for delivering exceptional client experiences.
Excellent communication, relationship building, and problem solving skills.
Highly organized, detail oriented, and able to manage multiple priorities simultaneously.
Strong proficiency in Microsoft Office and Google Workspace; Salesforce or CRM experience is an advantage.
Experience supporting invoicing, administration, office management, or HR activities is a plus.

Languages

Fluent English (mandatory)
Fluent Arabic (mandatory)
Hindi or Urdu (strong advantage)

We Offer

Competitive compensation package and benefits
Opportunity to join a fast growing and purpose driven international company
Opportunity to join an agile, performing and friendly team – encouraging internal and personal growth
Opportunity to support ambitious projects, disrupting the drinking water industry
Opportunity to impact strongly and globally on sustainability, changing the way we drink water!

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