Customer Success Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series.
Key Skills for This Role
Responsibilities
- Act as primary contact for B2B/enterprise customers from launch through renewal
- Ensure customer satisfaction, retention, and success
- Manage escalations internally and externally with customer empathy
- Maintain regular contact to understand business priorities and monitor progress
- Work with partners to forecast growth and monitor progress towards shared goals
- Drive adoption of Alpaca features among live partners
- Represent partner internally across marketing, product, operations
- Deliver QBRs and executive reports aligning customer goals to platform outcomes
Requirements
- 4+ years in customer success, account management, or comparable role
- Experience managing B2B/enterprise customer relationships
- Ability to manage escalations with customer empathy
- Strong communication and reporting skills
Full Job Posting
About Alpaca
- Alpaca is a US headquartered self clearing broker dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
What you'll do
- Act as primary contact for B2B/enterprise customers, accountable for driving healthy relationships throughout the customer lifecycle.
- Ensure customer satisfaction, retention, and success.
- Manage escalations, internally and externally, with a focus on customer empathy.
- Maintain regular contact with customers to understand their business priorities and monitor progress.
- Work with partners to accurately forecast growth and monitor progress towards shared goals.
- Drive adoption of Alpaca features among Live Partners.
- Identify and disseminate best practices and pitfalls.
- Represent the partner internally to ensure Alpaca across multiple groups.
- Maintain positive relationships internally and externally.
- Provide internal communication and reporting on account status, health, and risk.
- Develop a success strategy for ensuring customer success.
- Identify areas for improvement/optimization within Alpaca.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Alpaca
Lead Product Manager
Saudi Arabia, KSA
Alpaca s brokerage product team is looking for a Lead Product Manager to define and drive new product initiatives and manage a portfolio of existing products across the Saudi an...
Custody Manager
Saudi Arabia, KSA
Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our re...
Staff Software Engineer, New Market
United Arab Emirates, UAE
Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our re...
Staff Engineer
Abu Dhabi, UAE
Staff Software Engineer, New Markets Middle East (Remote) Who We Are Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure platform powering stocks, ETFs, options, crypto, fixed income, an
Head of Compliance & MLRO (UAE)
الرياض, KSA
Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot
Staff Software Engineer, New Markets Middle East
الرياض, KSA
Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot
Brokerage Operations Manager - Saudi
الرياض, KSA
Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot
Lead Product Manger - Saudi
الرياض, KSA
Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our tot
Lead Product Manager
Saudi Arabia, KSA
Custody Manager
Saudi Arabia, KSA
Staff Software Engineer, New Market
United Arab Emirates, UAE
Staff Engineer
Abu Dhabi, UAE
Head of Compliance & MLRO (UAE)
الرياض, KSA
Staff Software Engineer, New Markets Middle East
الرياض, KSA
Brokerage Operations Manager - Saudi
الرياض, KSA
Lead Product Manger - Saudi
الرياض, KSA