Customer Success Manager

Experience in a senior customer-facing role — such as strategic account management, enterprise customer success, or management consulting — with a strong preference for experience in financial services SaaS or technology.

Deep domain expertise in financial services, with direct experience in one or more of: credit risk management, customer lifecycle management, fraud prevention, or decisioning and analytics platforms.

A demonstrated track record of engaging and influencing C-level executives, translating complex platform capabilities into business-level value narratives.

Proven commercial acumen — a history of owning and growing revenue targets, managing renewals, and driving expansion within a portfolio of enterprise accounts.

The ability to build and execute sophisticated, multi-stakeholder account plans that align customer goals with FICO's strategic growth objectives.

Strong executive presence and communication skills, with the ability to command the room in an exec presentation as comfortably as in a working session with a technical team.

A strategic, analytical mindset — you use data to tell a story, identify risk, and prioritise where to invest time and resources across your portfolio.

Experience operating in a matrixed organisation, leading cross-functional teams and aligning internal stakeholders without formal authority.

A Bachelor's degree in Business, Finance, or a related field, or equivalent professional experience.

Full professional fluency in English.

An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy