Customer Success Manager - Spray Drones

Serve as the primary relationship manager for assigned dealer and customer accounts.

Build long-term partnerships through proactive communication and regular follow-up.

Ensure customers remain engaged and successful after purchasing DMR equipment.

Identify opportunities for additional equipment, accessories, training, and services.

Onboard new agricultural equipment dealers.

Conduct dealership launch meetings.

Help dealers develop their drone sales strategy.

Train dealership personnel on DMR products.

Support dealers during their first demonstrations and customer deliveries.

Conduct product demonstrations.

Deliver train-the-trainer sessions.

Help first-time drone operators become confident users.

Assist with startup, maintenance, firmware updates, and best practices.

Support both in-person and virtual training.

"My drone won't arm."

"A nozzle broke."

"I'm getting an error message."

"How do I update firmware?"

"Can someone help me quote a spray job?"

"How do I calibrate my aircraft?"

Travel throughout the United States to support dealers and customers.

Conduct site visits and product demonstrations.

Attend trade shows and customer events.

Assist Sales with key account launches and strategic opportunities.