Customer Success Manager
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Key skills for this role
About the Role
LSEG is seeking a Customer Success Manager to connect strategic clients to Refinitiv's software and desktop solutions. The role involves relationship management, education, and deep functional expertise to drive adoption and expansion.
Key Skills for This Role
Responsibilities
- Clearly define business outcomes and craft a comprehensive success plan to include customer objectives, partners, achievements, risks and metrics
- Demonstrate and educate new customers on content and technology tailored to their specific use case
- Monitor usage data, health gauges and growth opportunities to build relevant insights and strategically pivot when necessary
- Prompt Refinitiv business development partners when new business opportunities are generated through adoption engagements
- Ensure customers derive maximum value from their investment, apply all licenses and collaborate with other Refinitiv partner teams to ensure retention and growth
- Build, maintain and demonstrate positive relationships with business decision makers and users within each account to influence adoption
Requirements
- 3 5 years of commercial experience in B2B consultative selling, preferably in a SaaS company
- Strong knowledge and experience in the Investment Banking space
- Ability to map a customer’s business process to product capability
- Strong ability to collaborate with internal operational and account management teams
- Executive engagement skills with ability to establish trusted advisor relationships with business decision makers
- Experience facilitating customer meetings and addressing an audience in a concise, inspirational and convincing manner
- Strong project management, technical and problem solving skills
- Ability to travel onsite when required
- BA/BS degree
Full Job Posting
Role Overview
- Customer Success Managers connect strategic clients to Refinitiv’s portfolio of software and desktop solutions.
- Role comprises relationship management, education, and deep functional expertise to lead successful adoption and expansion of services.
Role Overview
- Clearly define business outcomes and craft a comprehensive success plan.
- Demonstrate and educate new customers on content and technology tailored to their specific use case.
- Monitor usage data, health gauges and growth opportunities.
- Prompt Refinitiv business development partners when new business opportunities are generated.
- Ensure customers derive maximum value from their investment.
- Build, maintain and demonstrate positive relationships with business decision makers and users.
What You Bring
- 3 5 years of commercial experience in B2B consultative selling, preferably in a SaaS company.
- Strong knowledge and experience in the Investment Banking space.
- Ability to map a customer’s business process to product capability.
- Strong ability to collaborate with internal operational and account management teams.
- Executive engagement skills with ability to establish trusted advisor relationships.
- Experience facilitating customer meetings and addressing an audience.
- Strong project management, technical and problem solving skills.
- Ability to travel onsite when required.
- BA/BS degree.
Compensation Information
- Anticipated range: CAD117,300 – CAD141,400 including base salary, variable compensation, and allowances.
- Target Annual Incentive Plan rates commensurate with role level and posted career stage.
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