Customer Success Manager / Inside Sales (Contractor)

We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment.

This is a hybrid role combining customer success, account management, and inside sales. You’ll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals.

This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.

Own relationships with a portfolio of customers from onboarding through renewal

Act as the primary point of contact for day-to-day customer need.

Drive product adoption and ensure customers achieve their desired outcomes

Identify and execute upsell and expansion opportunities

Support and close renewals

Collaborate with sales, product, and operations teams to improve customer experience

Maintain accurate account notes and pipeline tracking

2+ years of experience in B2B SaaS or services (customer success, account management, or sales)

Strong communication and relationship-building skills

Commercial mindset with interest in sales and revenue ownership

Highly organized and comfortable managing multiple accounts

Ability to operate in a fast-paced startup environment

Must be based in London

Work directly with a US-based startup serving high-growth companies

Gain hands-on experience across customer success and sales

Clear path to move into full-cycle sales or senior account management

High ownership, fast learning, and direct exposure to leadership