Customer Success Manager

• Responsible for retaining and growing 20 to 40 Customers
• Build relationships up and across the organization to achieve success goals
• Contribute to customer onboarding
• Lead customer business reviews
• Write & publish customer feedback internally to support product roadmap
• Collaborative, team-oriented mindset is a requirement
• 2+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
• Experience working with Salesforce, Gong, and Vitally
• Understand customer messaging and the user journey is a plus
• You’re highly collaborative with a deep sense of ownership and accountability
• You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
• Rollup your sleeves, versatile mindset

Qualities we look for:

• Growth Mindset & Love of Learning