Customer Success Manager
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About the Role
A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team.
Key Skills for This Role
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Role Overview
A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team.
This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.**Key Responsibilities**
Own performance & influencer marketing accounts (ROAS-driven)
Lead optimization, retention, growth planning, and upselling
Build strong, strategic client relationships
Collaborate closely with Product to translate client requirements into actionable inputs
Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)
Identify workflow gaps and proactively improve processes**What We’re Looking For**
5–7 years total experience, with 3+ years in Account Management or Customer Success
Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)
Exposure to SaaS/product environments and cross-functional collaboration
Strong analytical skills and data literacy
High ownership, accountability, and ability to operate with minimal supervision
Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.
Why Join Us
Join a collaborative, fast-moving team that puts customers at the centre of decision-making.
You’ll have the opportunity to shape customer success practices, work with cross-functional teams, and directly influence product and business outcomes while growing your career in a supportive, high-impact environment.
Dubai
Remote status
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