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Customer Success Manager
Brainvire Infotech Pvt. Ltd
Dubai, UAE
Full Time
Manager
Onsite
AED 12,000/month / month
1 months ago
Customer Relationship ManagementE commerce PlatformsERP SolutionsProject ManagementStakeholder ManagementDigital Transformation
Free
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Customer Relationship ManagementE commerce PlatformsERP Solutions
About the Role
Brainvire Infotech seeks an experienced Customer Success Manager with 10-15 years of experience to manage enterprise customers in E-commerce/ERP implementations.
Key Skills for This Role
Customer Relationship ManagementE commerce PlatformsERP SolutionsProject ManagementStakeholder ManagementDigital Transformation
Responsibilities
- Serve as the primary point of contact for strategic customer accounts
- Build and maintain strong relationships with key stakeholders, decision makers, and executive sponsors
- Conduct regular business reviews and success planning sessions with customers
- Understand customer business objectives and align solutions to achieve desired outcomes
- Collaborate with project managers, delivery teams, and solution architects to ensure successful execution of E commerce and ERP projects
- Monitor project health, milestones, risks, dependencies, and customer satisfaction
- Drive issue resolution and escalation management when required
- Ensure successful onboarding, adoption, and utilization of implemented solutions
- Develop customer success plans and track measurable business outcomes
- Identify opportunities to improve customer engagement and product adoption
- Drive customer retention, renewals, and long term partnership growth
- Monitor customer health metrics and proactively address concerns
Requirements
- 10–15 years of experience in Customer Success, Account Management, Program Management, or Client Partner roles
- Strong experience managing enterprise customers across E commerce / ERP projects
- Proven experience handling large scale digital transformation engagements
- Strong stakeholder management and executive communication skills
- Experience managing multiple customer accounts simultaneously
- Strong understanding of project lifecycle management and delivery governance
- Ability to identify business opportunities and drive account growth
- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field
- MBA or relevant certifications in Customer Success, Project Management, ERP, or E commerce will be an added advantage
Full Job Posting
About the Role
- We are seeking an experienced Customer Success Manager with 10–15 years of experience in managing enterprise customers and delivering successful digital transformation initiatives.
- The ideal candidate should possess strong expertise in E commerce / ERP implementations, customer relationship management, stakeholder engagement, and post sales account growth.
- The Customer Success Manager will act as a trusted advisor to clients, ensuring successful project delivery, customer satisfaction, adoption of solutions, and long term business partnerships.
Key Responsibilities
- Serve as the primary point of contact for strategic customer accounts.
- Build and maintain strong relationships with key stakeholders, decision makers, and executive sponsors.
- Conduct regular business reviews and success planning sessions with customers.
- Understand customer business objectives and align solutions to achieve desired outcomes.
- Collaborate with project managers, delivery teams, and solution architects to ensure successful execution of E commerce and ERP projects.
- Monitor project health, milestones, risks, dependencies, and customer satisfaction.
- Drive issue resolution and escalation management when required.
- Ensure successful onboarding, adoption, and utilization of implemented solutions.
- Develop customer success plans and track measurable business outcomes.
- Identify opportunities to improve customer engagement and product adoption.
- Drive customer retention, renewals, and long term partnership growth.
- Monitor customer health metrics and proactively address concerns.
Required Skills & Experience
- 10–15 years of experience in Customer Success, Account Management, Program Management, or Client Partner roles.
- Strong experience managing enterprise customers across E commerce / ERP projects.
- Proven experience handling large scale digital transformation engagements.
- Strong stakeholder management and executive communication skills.
- Experience managing multiple customer accounts simultaneously.
- Strong understanding of project lifecycle management and delivery governance.
- Ability to identify business opportunities and drive account growth.
Preferred Domain Experience
- E commerce Platforms (Adobe Commerce/Magento, Shopify, BigCommerce, WooCommerce, CommerceTools, etc.)
- ERP Solutions (Odoo, SAP, Microsoft Dynamics, Oracle ERP, NetSuite, etc.)
- Omnichannel Commerce, Digital Transformation, CRM, and Business Process Automation initiatives.
Educational Qualification & Travel
- Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.
- MBA or relevant certifications in Customer Success, Project Management, ERP, or E commerce will be an added advantage.
- This role may require frequent travel across the GCC based on client engagements, project reviews, business meetings, workshops, and relationship management activities.
- The candidate should be comfortable visiting customer locations and managing on site stakeholder interactions whenever required.
Salary & Work Location
- Pay: AED12,000.00 AED15,000.00 per month
- Work Location: In person
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