Customer Success Manager Creative Projects
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Smartly is seeking a hybrid Creative Project Manager & Customer Success Manager to lead end-to-end creative production for multi-channel digital advertising campaigns.
Key Skills for This Role
Responsibilities
- Own the full lifecycle of multi channel digital campaigns — from scoping and timelines to delivery and post launch evaluation
- Manage budgets, resources, risks, and quality standards to ensure projects are delivered on time and within scope
- Maintain clear project documentation, reporting, and stakeholder alignment using tools like monday.com and Smartly
- Oversee project profitability, manage scope changes, and proactively mitigate risks
- Lead collaboration between creative, technical, and platform teams to translate strategy into executable campaigns
- Ensure alignment across global stakeholders and maintain transparent communication throughout project delivery
- Partner with customers to align campaign execution with business goals and performance outcomes
- Identify opportunities to improve workflows and increase adoption of Smartly’s creative automation solutions
Requirements
- 5+ years’ of experience in Account Management or Project Management within a studio team at an ad agency, digital agency, in house team of an online advertiser, or an AdTech company
- Experience in aiding the development and execution of multiple complex projects and meeting tight deadlines
- Knowledge of digital media advertising, particularly social media, including all ad formats and placements
- Experience in communicating with customers about the status of projects, sending reports and handling the feedback loop
- Cross functional mindset and experience in working with multidisciplinary teams
- Commercially minded with experience handling scope, financial oversight, and client negotiations
- Flawless written and verbal communication skills
- Proven ability to manage complex digital campaigns, budgets, and multiple stakeholders under tight deadlines
- Highly organized, detail oriented, and comfortable working cross functionally in a fast paced environment
- Fluent in English; Arabic is a plus
Full Job Posting
Job Description
- We are looking for a hybrid Creative Project Manager & Customer Success Manager to join Smartly’s Customer Success Team.
- This role blends end to end creative production leadership with strategic customer ownership, sitting at the intersection of execution, client partnership, and growth.
- You will lead the full lifecycle of multi channel digital advertising campaigns — from scoping and production through delivery, optimization, and ongoing account development.
What You’ll Do
- Lead End to End Creative Project Delivery: Own the full lifecycle of multi channel digital campaigns — from scoping and timelines to delivery and post launch evaluation.
- Manage budgets, resources, risks, and quality standards to ensure projects are delivered on time and within scope.
- Drive Operational & Financial Excellence: Maintain clear project documentation, reporting, and stakeholder alignment using tools like monday.com and Smartly.
- Oversee project profitability, manage scope changes, and proactively mitigate risks.
- Coordinate Cross Functional Execution: Lead collaboration between creative, technical, and platform teams to translate strategy into executable campaigns.
- Ensure alignment across global stakeholders and maintain transparent communication throughout project delivery.
- Support Customer Success & Product Adoption: Partner with customers to align campaign execution with business goals and performance outcomes.
- Identify opportunities to improve workflows and increase adoption of Smartly’s creative automation solutions.
We're definitely looking for you, if you...
- 5+ years’ of experience in Account Management or Project Management within a studio team at an ad agency, digital agency, in house team of an online advertiser, or an AdTech company.
- Experience in aiding the development and execution of multiple complex projects and meeting tight deadlines.
- Knowledge of digital media advertising, particularly social media, including all ad formats and placements.
- Experience in communicating with customers about the status of the projects, sending reports and handling the feedback loop.
- Cross functional mindset and experience in working with multidisciplinary teams.
- Commercially minded with experience handling scope, financial oversight, and client negotiations.
- Have flawless written and verbal communication skills.
- Proven ability to manage complex digital campaigns, budgets, and multiple stakeholders under tight deadlines.
- Highly organized, detail oriented, and comfortable working cross functionally in a fast paced environment.
- Multitask and meet critical deadlines in a fast paced environment.
- Fluent in English; Arabic is a plus.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TALENTMATE
Principal Integration Technician Avionics
Abu Dhabi, UAE
A Principal Avionics Integration Technician is needed for a high-security environment in Abu Dhabi, supporting ground and flight tests for UAVs. The role requires hands-on experience with avionics diagnostic equipment, t
Teacher - Emirates British Nursery
Dubai, UAE
Emirates British Nursery in Dubai is hiring a Teacher for September 2026 classes, following the Early Years Foundation Stage framework. Candidates need a university degree in Early Childhood/Education or a high school di
MiniBar Refreshment CtrAttd-Ld
Abu Dhabi, UAE
The employer is seeking a Lead Mini Bar Refreshment Center Attendant to oversee the team and ensure positive guest experiences. The role involves inventory management, restocking, and maintaining cleanliness of refreshme
Concierge Agent - W Residences Spanish Russian Italian Speaker
Dubai, UAE
TALENTMATE is hiring a Concierge Agent for W Residences in Dubai. The role involves responding to residence owners' and guests' requests, providing information about the property and surrounding area, and ensuring high s
Operational Risk Analyst UAE National
Dubai, UAE
TALENTMATE is hiring an Operational Risk Analyst (UAE National) for a retail banking role in Dubai. The position involves acting as the Retail Banking Risk Partner, managing operational risk frameworks, conducting RCSAs,
GCC IandM Engineering Project Manager
Abu Dhabi, UAE
RINA is seeking a GCC I&M Engineering Project Manager to lead projects in Abu Dhabi. The role involves managing scope, budget, and resources while coordinating with clients and internal teams. Candidates need a Master's
Projects Interface Manager - UZ Brownfield Offshore Water Injection Project
Abu Dhabi, UAE
KBR is seeking a Projects Interface Manager for an offshore water injection brownfield project in Abu Dhabi, with relocation to Spain. The role manages all project interfaces between offshore/onshore facilities, operatio
People Systems And Payroll
Dubai, UAE
We are looking for a People Systems & Payroll Specialist to own HRIS administration and payroll coordination across multiple countries. You will manage Deel as the group HRIS, build reports, and ensure payroll accuracy.
Principal Integration Technician Avionics
Abu Dhabi, UAE
Teacher - Emirates British Nursery
Dubai, UAE
MiniBar Refreshment CtrAttd-Ld
Abu Dhabi, UAE
Concierge Agent - W Residences Spanish Russian Italian Speaker
Dubai, UAE
Operational Risk Analyst UAE National
Dubai, UAE
GCC IandM Engineering Project Manager
Abu Dhabi, UAE
Projects Interface Manager - UZ Brownfield Offshore Water Injection Project
Abu Dhabi, UAE
People Systems And Payroll
Dubai, UAE