Customer Success Manager

Ox Security secures the AI-driven SDLC from prompt to production. We eliminate critical, real-time risks from AI code generation through cloud runtime by doing what conventional tools can’t: unifying development and cloud context to stop vulnerabilities right at the source. At OX, we’re building the future of cyber security for the AI era. If you’re looking to work on disruptive technology with an amazing team, you belong here.

We’re growing fast and working with leading global companies, and we’re looking for a Customer Success Manager to join our Customer Success team and play a key role in driving customer value, adoption, and long-term success.

This is a high-impact, cross-functional role where you’ll work closely with Product, Engineering, and Sales, acting as a trusted advisor to our customers and helping them get the most out of OX.

Lead onboarding for new customers, ensuring a smooth and successful implementation

Provide training and guidance to help customers integrate OX into their workflows

Build and maintain strong relationships with key stakeholders

Act as a trusted technical advisor, supporting customers throughout their lifecycle

Handle customer inquiries and resolve issues in a timely and effective manner

Collaborate with Product and Engineering to address complex challenges and improve the product

Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell)

Partner closely with Sales to ensure long-term customer success

Bachelor’s degree in Business, Computer Science, or a related field

3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company

Experience in cybersecurity / application security - strong advantage

Ability to manage multiple customers and projects simultaneously

Strong technical aptitude and ability to understand complex environments

Excellent communication and relationship-building skills

Problem-solving mindset with a strategic approach

Comfortable working in a fast-paced, startup environment

Experience working with enterprise customers

Background in DevSecOps / SDLC / application security

Experience working cross-functionally with Product and Engineering

Passion for cybersecurity and working with technical products