Customer Success Manager

Act as the main contact for assigned customer accounts

Manage orders from inquiry through delivery, ensuring accuracy and timeliness

Provide updates on order status, shipping dates, pricing, and product availability

Review RFQs/RFPs and ensure all required information is complete for quoting

Coordinate with internal teams (Engineering, Production, Planning, Sourcing) to ensure smooth order flow

Support quoting activities and track submissions and outcomes

Respond to customer inquiries via phone and email

Maintain documentation and customer records

Help resolve issues, expedite orders, and support customer needs

Build and maintain strong customer relationships

Support KPI tracking (orders, revenue, quote turnaround, win rate, etc.)

Train or mentor junior team members as needed

Travel occasionally (up to once per quarter)

Strong communication and customer service skills

Highly organized with strong attention to detail

Ability to manage multiple priorities in a fast-paced environment

Problem-solving mindset with the ability to analyze and act on data

Comfortable working cross-functionally with multiple departments

Proficiency in Microsoft Office (Excel, Outlook, etc.)

Experience with ERP/MRP systems preferred