Customer Success Manager - APJ (Remote)

Role Overview

Workplace

• The role is remote and supports customers in the APJ region.
• The schedule includes APJ shift hours.

What You Will Deliver

• Own customer relationships and represent the customer with go-to-market, Product, and Engineering teams.
• Support customer onboarding and training to drive adoption.
• Understand customer requirements, challenges, and expected business outcomes.
• Create customer roadmaps and drive product consumption and ongoing usage.
• Develop strategic account plans focused on product adoption and new routes to value.
• Conduct periodic business reviews for strategic alignment and customer collaboration.
• Act as the main escalation point for business and technical issues.
• Monitor usage and consumption gaps and identify opportunities to address potential issues.
• Maintain expertise in Fortanix products, customer use cases, and product integrations.
• Stay current with trends in cryptography, HSMs, and secure computing.

Must Have

• Bachelor’s degree in business or engineering, or equivalent work experience.
• 3-5+ years of experience in account management, customer success, or technical support engineering.
• Ability to learn new technologies and communicate technical details clearly.
• Experience fostering relationships with technical and non-technical customer personas.
• Integrity and flexibility when navigating ambiguous customer challenges.
• Familiarity with HSM and cryptography technology.
• Availability for APJ shift hours.

Desirable

• Experience working in a global organization with customers in different geographies.
• Comfort communicating in challenging customer situations.
• A demonstrated record of success in delivering customer outcomes.
• Experience shaping positive relationships with new stakeholders or customer detractors.

About Fortanix

Benefits

• The benefits package includes annual, casual, sick, public, and floating holidays.
• Benefits include medical and dental coverage, life insurance, personal accident insurance, internet reimbursement, and employee stock options.
• The company also provides an end-of-year recharge week and employee celebrations.